Externalities

Return the item in their original packaging within five (05) days, together with your receipt for either an exchange or a full refund.

• Refunds will be issued in the same method of payment as the original payment. 
• Purchases made with cash: a cash refund will be issued. 
• Purchases made with a credit card: credit will be issued to the original card. The original card must be presented at the time of return.

Our 5-day return policy does not apply to fabric, plants, appliances, products on sale, food products, goods ordered to your specifications, e.g. custom-made worktops, damaged items resulting from misuse, abuse, or normal wear and tear.

Standard domestic shipping:

• Up to 10 working days (for purchases made before 1700h on day 0)
• Online tracking available

Note: Subject to placing your order before specific cut-off times. Details available in checkout

Express domestic shipping:

• Up to 2 working days (for purchases made before 1700h on day 0)
• Online tracking available

Note: Subject to placing your order before specific cut-off times. Details available in checkout.

International shipping:

• Up to 25 working days
• Online tracking available

How to track

Here's the fastest way to check the status of your shipment.

Just enter your web order reference number/tracking number to check real-time progress and detail of your shipment in the selected postage service provider's online page.

Kindly note that it may take up to 24 hours for tracking data to be available.